Your customers get their answers. Your teams get their time back.
On WhatsApp, an AI assistant answers practical questions day and night and only forwards to your team what needs a human.
Your teams keep answering the same questions on WhatsApp
WhatsApp has become the main customer channel. Simple and direct — but heavy: the same questions, the same information, the same requests every day.
For managers, owners or concierge teams, these repetitive messages interrupt the work that matters.
A WhatsApp assistant built for your business, your customers and your information
We create an AI assistant tailored to your context: it answers frequent questions, guides customers and forwards important requests to your team.
The assistant is reached through a link, a QR code or embedded in your customer journey.
A simple channel for the customer, a controlled system on the business side
The experience stays natural on WhatsApp; the system behind it knows its sources, its limits and the cases to escalate.
Inputs
Guides and instructions
Wi-Fi, arrival, departure, services, rules, contacts and practical information.
QR code access
A link or QR code opens the conversation at the right moment in the customer journey.
Designed by Botello
WhatsApp assistant with escalation logic
The assistant answers frequent questions, gathers context and forwards whatever needs a human.
- Validated practical answers
- Sensitive requests forwarded
- Experience designed for mobile
Results
Self-sufficient customers
Useful information is available immediately on a channel they already know.
Fewer interruptions for managers
The same questions come back less often and important cases surface better.
A QR code in a villa, a hotel or a rental
A guest scans a QR code at the property: a WhatsApp conversation opens with the AI assistant, no waiting for the manager.
Fast answers for customers, fewer messages for your teams.
Answer, guide, collect and forward the right requests
Answer frequent questions
The assistant answers simple requests based on your company's validated information.
Be reachable via QR code
A customer scans a QR code and opens a WhatsApp conversation directly.
Share practical information
Wi-Fi, opening hours, services, instructions, contacts, useful links or arrival information.
Reduce recurring messages
Your teams spend less time answering the same questions every day.
Forward important requests
If a request requires human intervention, it is forwarded to the right person.
Use your own information
The assistant relies on your documents, FAQs, guides, procedures or validated content.
Useful WhatsApp assistants for businesses with lots of customer conversations
Rentals, villas and hotels
Answer travelers about Wi-Fi, check-in, check-out, services, rules and useful contacts.
Concierge services
Centralize simple requests, guide customers and lighten the managers' workload.
Restaurants and tourist activities
Answer practical questions: opening hours, bookings, menus, directions or recommendations.
Real estate and services
Qualify inquiries, answer initial questions and steer prospects to the right next step.
The assistant answers with your documents and your procedures
We connect your guides, FAQs, internal documents, web pages or procedures: the assistant answers with validated information.
The result: an assistant truly tailored to your business, not a generic one.
From your information to a WhatsApp assistant ready to help your customers
Fewer messages to handle by hand, more availability for what matters
- Fast answers for customers
- Fewer interruptions for managers
- Information available 24/7
- A simple experience on a channel customers already know
- An admin console to monitor and adjust everything
- Automatic monthly report by email: questions, trends, gaps
What you should know before creating a WhatsApp assistant
Does the assistant completely replace a person?
No. It handles the simple questions that keep coming back. Important or sensitive requests are forwarded to a person.
Do customers need to install a special app?
No. The idea is to use WhatsApp, a channel many customers already use naturally.
Can the conversation be opened with a QR code?
Yes. Depending on the project, a QR code can open a conversation with the assistant directly.
Can the assistant use my own documents?
Yes. We can feed it with your guides, FAQs, procedures, documents or practical information.
Is it only suitable for hotels?
No. Ideal for hotels, villas and concierge services — but also restaurants, real estate, local services, any business that talks a lot on WhatsApp.
How much does a WhatsApp assistant cost?
Quoted individually, based on the information to structure, the scenarios and access channels (link, QR code). The first scoping call is free and without obligation.
How long until it goes live?
A few days to a few weeks, depending on the information and the scenarios to cover. The timeline is set at scoping.
Still have questions?
Tell us about your situation. We will get back to you and help you identify the most suitable solution.
You configure nothing. We deliver it ready to use.
Botello is not a self-service tool. We design, prepare and launch your solution end to end — you receive it up and running, tailored to your business.
What we do
- Analysis of your needs and your content
- Design of the assistant and its scope
- Connection to your sources and your tools
- Testing, tuning and go-live
- Monitoring, adjustments and continuous improvements
What you do
- Tell us what you need
- Approve the result
- Request adjustments whenever you like
Want to automate part of your WhatsApp conversations?
Tell us about your business, your customers' frequent questions and the information to make available.